DELIVERY & SHIPPING

 

Effective Date: June 2025 

Welcome to SKAII. We are delighted to have you as a customer and want to ensure that your shopping experience with us is smooth and enjoyable. 

Below is our shipping policy, which outlines the details of how we handle shipping and delivery of our products. If you have any questions or need further clarification, please don't hesitate to contact our customer support team at info@skaii.io

SHIPPING METHODS & DELIVERY TIMEFRAMES 

DOMESTIC UK SHIPPING

We offer shipping within UK for all orders. For all orders please allow up to 7 days from the date your order has been dispatched. 

International Shipping:
For customers outside of the UK, we offer international shipping. Please note that international shipping may incur additional fees, taxes, or customs duties, depending on your country's regulations. The delivery time for international orders may vary depending on the destination country. Please allow up to 7 days from the date your order has been dispatched. 

For EU customers, 

TAXES AND DUTIES 

Customers located outside of the UK  are subject to the taxes and duties of the destination country and paid by the customer. Please note that regulations and guidelines differ by country and we are not liable for the additional costs. It is highly advised to check with the local customs authority on any customs duty. If the customer refuses the package, they are responsible for the original shipping charges, any import fees that may have been incurred on the package, as well as the cost of returning the order parcel to our warehouse.

This amount will be deducted from your refund.

ORDER PROCESS TIME 

We strive to process all orders as quickly as possible. Order processing typically takes 2 business days from the time the order is placed. During peak seasons or promotions, processing times may be slightly longer, and we appreciate your understanding.

SHIPPING COSTS

Shipping costs will be calculated at the checkout based on the shipping method and the delivery address. We may offer free shipping promotions during specific periods or for qualifying orders; please check our website or social media channels for any ongoing promotions.

ORDER TRACKING 

Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to track the progress of your package until it reaches your doorstep.

ORDER STATUS & UPDATES

You can check the status of your order at any time by logging into your account on our website. We will also send you email updates regarding your order's progress, including order confirmation, shipment confirmation, and delivery status.

UNDELIVERED PACKAGES

In the event that a package is undeliverable due to an incorrect shipping address or other issues, our customer support team will reach out to you to resolve the matter. Please make sure to provide accurate shipping information when placing your order to avoid delays or misdelivered parcels. SKAII is not liable for an missing or undelivered packages due to errors made by the customer.

LOST OR DAMAGED PACKAGES

Please note SKAII is not liable once tracking information states that items have been delivered or if your item is lost or damaged during transit. Please contact the courier. 

RETURNS & EXCHANGES

For information about our exchange policy, please refer to our separate Exchange Policy.

Note:

All delivery times mentioned are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.

The customer is responsible for any customs duties, taxes, or import fees that may apply to international orders.

SKAII reserves the right to update or modify this shipping policy without prior notice. Any changes will be posted on our website.

Thank you for choosing SKAII. We appreciate your support and hope you enjoy your shopping experience with us!