FAQs – SKAII

FAQ

Please see answers to our frequently asked questions below. If your question isn't listed and you still require help, please contact one of our dedicated customer care advisors on info@skaii.io who will be happy to assist.

FREQUENTLY ASKED QUESTIONS

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE? I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER? HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders are generally processed and dispatched on between 2-3 working days. If you have placed an order during our busiest periods such as release days, sales or holidays, orders can take 5-7 working days to process

I PLACED AN ORDER FOR THE WRONG ITEM OR THE WRONG SIZE, CAN I AMEND MY ORDER? I PLACED AN ORDER FOR THE WRONG ITEM OR THE WRONG SIZE, CAN I AMEND MY ORDER?

Please email us as soon as possible and we will see if we can amend your order subject to the size being in stock.

WHERE ARE YOU BASED? WHERE ARE YOU BASED?

SKAII is based and founded in London PRESS INQUIRIES?For press inquiries please contact our team at press@skaii.io!

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST? HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

Our size guides serve as a general guideline for helping you find your size. You can view our size guides through our about page found in the footer. If you have questions about a specific style’s measurements, you can always reach out to our Customer Service team for your perfect fit. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out!

DO YOU ACCEPT RETURNS? DO YOU ACCEPT RETURNS?

Please email us at info@skaii.io to assist you with any queries you may have. SKAII offers an exchange only policy. We understand that there may be issues with sizing. So we are happy to accept exchanges on pieces that are unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 14 days of receipt by you.

DO YOU SHIP WORLDWIDE? DO YOU SHIP WORLDWIDE?

We deliver to most countries and locations. If you are unable to checkout to your location, please contact us at info@skaii.io to see what other options may be available.

DOES YOUR SHIPPING INCLUDE IMPORT TAXES AND DUTIES? DOES YOUR SHIPPING INCLUDE IMPORT TAXES AND DUTIES?

All our shipping fees do not cover any taxes and or import duty fees that are applied by the country you are shipping too. Usually these are only charged when the order value is over your countries threshold. As the UK is also no longer in the EU, countries within Europe may also be subject to fees. SKAII can not take responsibility for these fees and any packages returned or rejected due to unpaid taxes will result in return shipping fees being deducted. Please check with your local customs office about rules and regulations that may apply to you.

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